Engineering Services

Power, Space, Cooling, Cable Infrastructure Design and Implementation
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Automation
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IT Security Monitoring and Analytics
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DNS Automation and Security
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Cloud, Hybrid Cloud, Hyper Converged, and Cloud Transition
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Interoperability Testing
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Datacenter, Servers, and Storage

LAN/CAN/WAN/DC Network and Network Security
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Virtual Desktop Infrastructure (VDI)
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IT Modernization and Transition Planning
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Integration

Account Management

Comprehensive Account Management via Sales Force/Financial Force

Asset and inventory management (SALESFORCE, SCANFORCE, FINANCIALFORCE.
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Requirements management

Automated ticket assignment for internal tracking
• Immediate email response with escalation instructions for urgent requirements
• Compatibility with Service Now (pending)

Customer transparency via secure web portal
Order status, inventory tracking, reporting, scheduling

Lifecycle tracking
‍What, where, when
• Warranty, Maintenance, Renewal,Innovation
• Managed coordination andforecasting with OEMs
• Product changes/alerts/security notices
• New product/modernization/innovation assistance

Warehouse Services

BUSINESS PARTNERSHIP
▪ Secure Supply Chain Management practices
▪ Dedicated pallet spaces reserved for customers inventory
▪ Adequate secure space to fully separate programmed inventory
▪ Comprehensive Account Management

EXPERTISE & TOOLS TO DELIVER VALUE
48,000 sq ft warehouse
▪ 8 Loading Docks; plus 1 drive-in
▪ Close proximity to MPO & DRW
▪ Account management via dedicated support team
▪ Real-Time Web based portal for status, order, and inventory management
▪ CONUS and OCONUS Shipping
▪ Automated ticket assignment
▪ Dedicated warehouse team for process efficiencies
▪ Managed coordination and forecasting with OEMs

CONUS/OCONUS Shipping

Packaging and shipping compliant with ISO 9001 standards
▪ Rigid, proven procedures for shipping sensitive HW
▪ Shock pallets available as required
▪ Palletizing/banding provided as needed to meet customer or OEM specs
▪ Corner posts, antistatic bags, cardboard covering and shrink wrap as needed
▪ Two copies of packing slips including in each shipment
▪ Tamper-evident measures applied prior to departure

SCM & Access Control

Multi layered secure supply chain security protections
▪ Scanning equipment to ensure inventory control
▪ Asset tagging and customized labeling
▪ Controlled and monitored inventory access
▪ Restricted personnel access to contract or project
▪ Maintains 24/7 on-site security; store all equipment in locked areas
▪ Access control with integrated video surveillance

Prohibits unauthorized access
▪ Anti-tampering high security seals and wraps
▪ Inspection & validation to detect unauthorized tampering
▪ Cargo vans and box trucks for direct delivery
▪ NSA cleared drivers to enhance chain of custody (local)

Demo Lab & Training

Dedicated, distinct and controlled-access area for customers and OEMs
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Controlled-climate space
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Controlled physical access to the lab space and cabinets
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Managed and in-house cabling, cabinetry, network connectivity and resources
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Power equipped to meet customers needs
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Dedicated training environment; flexible configuration

Integration Services

Hardware and software capabilities:
Full testing and burn-in
• Asset tagging
• Imaging and software loading
• Licensing
• Configuration
• Rack & Stack

Dedicated integration service area
• ESD approved workstations

Routers and switches, desktops, mobile devices, servers, phones, etc.

Helpdesk Services

Global Support
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Tier 1 response with reach back to FEDHAWK SMEs
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Coordination with OEMs
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Support for returns, repairs, and replacement parts
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On site spares for time critical replacements
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Remote and/or on-site support provided via SLA’s

Customer Anonymity when required